PFS Group Partners With Opex To Reduce Telecom Expenses And See Ongoing Savings

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Based in Houston, Texas, PFS is a national patient account management firm. With 5 satellite offices, PFS works with over 100 client partners across 23 states. As one of the fastest growing firms in the industry, clients rely on PFS Group’s services to support their accounts receivable departments. Also, PFS Group understands that the relationships they have with hospitals and patients are the key to building trust and a successful company. This makes providing excellent customer service with a personal touch, while also increasing a hospital’s ROI, key to PFS Group’s emerging success.
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PFS Group’s challenge was managing multiple service providers and keeping their network up to speed with their explosive growth. They were patching as that is what time permitted. With no provider consistency, PFS Group constantly had different rate structures and procedures to go through for each new project or addition. They had a slow response time for urgent requirements which diminished their ability to support their clients. Also, they continually received biased information from a revolving door of Provider Sales Reps looking to make a quick sale making it difficult to establish a strategic technology infrastructure that they could scale.

“PFS Group partnered with Opex to resolve network lag, increase uptime, reduce cost and improve quality of service for their mission critical call centers and administration sites.”

Gabe Guajardo, IT/Telecom Vendor Coordinator @ PFS Group

Strategic Deliverables from Opex:

PFS Group leaned on Opex to help them navigate through the different technologies and providers available to them. Serving as a trusted advisor to PFS Group, Opex successfully:

  • Transitioned them from multiple circuit providers across five locations down to one aggregator that could be easily managed through an advanced admin portal.
  • Introduced SD WAN to add redundancy to all sites and accelerated connectivity to branches and their datacenter.
  • Increased overall bandwidth while saving over $84K annually.
  • Added an accountability partner to help with provider project management as well as post-implementation service and billing issues

Results:

With Opex Technologies on their team, PFS Group was able to reduce telecom expenses and continuously saw ongoing savings. They were also able to simplify management of services and contracts, making the RFP process easier and less complex. This helped reduce administrative duties, helping the team at PFS Group focus on their services. Ultimately, all these improvements allowed PFS Group to become an established, trustworthy resource for their clients and helped them to grow the company.

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