Opex Technologies UCaaS Report

Our Mission

Our reports focus on today’s most disruptive technologies, where the pace of change is rapid. These companies or technologies, which may have been relatively anonymous just a few years ago, have now emerged as highly viable solutions to resolve the business needs that led to their creation. They have, in effect, disrupted the IT landscape, which is well known for its accelerating pace of change and innovation.

The 6-12 Report is designed to provide enterprise technology leaders with a contemporary and relevant overview of the featured subject for the next 6 to 12 months. Each subject is selected based on its opportunity for adopting companies to realize competitive advantages within their particular industry, market space, or company size.

UCaaS The Landscape

Based on components, the Unified Communications as a Service (UCaaS) market has been segmented as follows:

  • Telephony
  • Unified Messaging
  • Conferencing
  • Collaboration Platforms and Applications
  • Analytics

There are often different variations on these options but, by and large, features tend to fall into these categories. While many products and services fulfill at least some of these functions on a point basis, the true value of UCaaS lies in interoperability and integration. The basic value proposition is to combine all these features into a fully unified and fully compatible communications solution that displaces a series of point products, thereby simplifying management, strengthening interoperability and, in most cases, reducing cost and complexity.

  • Customer interest spiked 86% in the midst of the Covid-19
  • Technical differentiators are very difficult for vendors to maintain, since competitors quickly adopt similar or identical features.
  • Proof-of-concept engagements will help you validate your decision.
  • Your Trusted Advisor has the expertise and the understanding of subtle differences among products, and can provide feedback and direction on which systems are best suited to your needs, based on your specific circumstances.

As your Trusted Advisor, Opex aims to be on the front lines of technology which means we keep you on the front lines. Backed by research, like this UCaaS 6-12 report, Opex will help you make the right technology decisions to solve your business challenges. Please contact your Trusted Advisor for more information and to view the full report.

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