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Global Manufacturing Enterprise's Cybersecurity Posture with 24/7 Managed Detection and Response Using Microsoft Sentinel

Learn How Opex Transforms

Opex partnered with the bank in a comprehensive engagement.  They began by understanding the bank's challenges, which included low CSAT scores, long hold times, and an outdated on-prem system. Opex then helped the bank navigate the cloud solution landscape, shortlisting providers from nearly 10 options to the best fit. This ultimately led to a solution that improved customer satisfaction (CSAT), reduced hold times, and enhanced the agent experience.

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Overview

  • The client recognized the need to prioritize their security posture to mitigate cyber threats. They sought a solution and a provider offering 24/7 high-quality support for their lean internal team.

  • Opex helped analyze the security landscape, finding the right provider to modernize and protect their IT infrastructure.

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Addressing Challenges

  • The client, a large global manufacturing enterprise with a small security team, struggled to manage legacy applications and growing security needs. They aimed to leverage existing Microsoft E5 security tools and required a managed service for implementation and management. 

  • The goal was to shift from a reactive to a proactive security posture, meeting Board mandates to improve security, lower risk, and better utilize existing tools with threat hunting and machine learning.

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Initiatives

  • Conducted full discovery of client needs and timing through in-person sessions

  • Provided demos from providers to illustrate technology integration and daily operations

  • Engaged Opex SLaaS to create a Ransomware playbook and conduct a tabletop exercise

  • Researched the MDR landscape using the Opex RFI process

  • Analyzed multiple proposals from leading security providers

  • Negotiated best-in-class final price and MDR platform with advanced security measures at a 50% cost reduction

  • Developed business case to get security budget approved at the Executive & Board level

Conclusion

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  • Completed rollout of Microsoft defender MDR solution in 60 days.

  • Implemented Microsoft Sentinel and Defender XDR.

  • Implemented 24/7 Security operations through a leading MDR provider.

  • Completed ransomware tabletop exercise and wrote policy playbook to be used for future tests or attacks.

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